Terms and conditions.

These terms apply to every request, quote and agreement between Chemistry and the customer. The customer's own terms do not apply unless we agree so in writing.

Where a written agreement differs from these terms, the agreement prevails.

• Customer: the organisation that requests an event and uses Chemistry there.
• Attendee: a visitor of the event who signs up for matchmaking.
• Platform: the software of Chemistry: the WhatsApp bot, the sign-up form and the dashboard.
• Event: the gathering for which the customer uses Chemistry, on the date in the request.

The customer requests an event through the dashboard. A request is a request, not yet an agreement.

The agreement is made once we approve the request and confirm it by email. Until then the event is not open for sign-ups. We may decline a request without giving reasons.

The customer warrants that the details in the request are correct, and that whoever makes the request may bind the customer.

The customer composes a package of a base service (the floor materials and use of the platform) and optional modules, for example a fee per match or one of us on site.

Which base service and modules the customer takes is as stated in the request or quote at the time of ordering. Any change after that is agreed in writing.

Prices and modules are as shown in the request or quote at the time of ordering. All prices are in euro and exclude VAT.

We invoice the base service and fixed modules after approving the request. Modules that depend on use (for example per match, or attendees above the agreed number) are invoiced after the event, based on actual use as recorded in the platform.

The customer pays within 14 days of the invoice date. After that, statutory commercial interest is due without notice of default, and we may suspend the service until payment.

The customer raises any objection to an invoice within 14 days of the invoice date, with the reason. The undisputed part is paid on time.

The customer can cancel an approved event in writing (an email to hi@getchemistry.app is enough). What the customer then pays depends on when:

• Up to 30 days before the event: free of charge.
• From 30 to 14 days before the event: 50% of the amount for the base service and fixed modules.
• Less than 14 days before the event: 100% of that amount.

The customer provides what we need in time: the programme and the times of the rounds, access to the venue for set-up and tear-down, a place for the materials, and where needed power and a working internet connection for visitors.

The customer tells attendees that Chemistry runs the matchmaking and points to the privacy statement. The customer is responsible for the legal basis to have attendees contacted; see the data processing agreement.

When the customer uses the dashboard, it keeps login details secret and is responsible for what happens with its accounts.

Materials we supply (for example posters, signs and spot markers) remain ours and are on loan. The customer treats them with care until we collect them.

If something is damaged or lost while in the customer's care, the customer pays the replacement value, unless the damage cannot be attributed to the customer or its visitors.

We do our best to keep the platform working well during the event. This is a best-efforts obligation, not an obligation of result.

The platform depends on services of others, such as WhatsApp and the AI models. An outage there is beyond our control; we do make sure the bot keeps working as far as possible without them.

We do not guarantee a number of sign-ups, matches or conversations: that depends on the attendees. Who is matched with whom is a proposal the customer can change in the dashboard.

Our liability is limited to direct damage and to at most the amount we invoiced for the event concerned.

We are not liable for indirect damage, such as consequential loss, lost profit, missed savings, reputational damage or damage caused by an outage of a third-party service.

These limits do not apply in case of intent or deliberate recklessness on our part.

A claim lapses if the customer does not hold us liable in writing within one year of discovering the damage.

In case of force majeure, including an outage at a supplier, a network failure or illness of whoever would be on site, we may suspend or adjust performance. If it lasts so long that the event takes place without us, we only invoice what was delivered.

The platform, the software, the Chemistry brand and the materials remain with Chemistry. For the duration of the engagement the customer gets a non-transferable right to use them for the event.

The data of the event and its attendees remain the customer's. We may use aggregated and anonymised figures (how many sign-ups, how many conversations) to improve the platform and, without naming the customer, to talk about our results.

Both parties keep confidential what they learn from each other and understand to be confidential, also after the engagement ends. This does not apply to what was already public or what a party must disclose by law.

For attendee data the customer is the controller and we are the processor. The data processing agreement is part of these terms and applies from the moment the customer makes the request.

These terms and every agreement with Chemistry are governed by Dutch law. We first try to resolve disputes together; if we cannot, the competent court in the Netherlands decides.

We may change these terms. The version in force at the time of the request continues to apply to that event. A change that is unfavourable for an ongoing engagement only applies once the customer agrees.